Note: Subscription price is calculated by the number of user seats purchased, not by the number of active users.
1. Navigate to Settings > Plans & Pricing > Update Information > Update Plan.
*Note: If the update plan button is greyed out, you must first add a payment method within your Payment Portal.
2. Type the total number of licenses you require and press update (note: if you are increasing from 4 licenses to 5 you would simply type '5').
3. Finally, acknowledge the changes to be applied.
Note: If you are unable to reduce the number of licenses you may first need to deactivate active users.
Deactivating and Reducing Users:
If you are deactivating a user and are not willing to replace it with a new user - it is recommended to minimize the number of seats purchased and change the subscription price.
To reduce users, simply follow the step 1- 3 above.
Note: during step 2 type the number of total licenses after the proposed reduction (for example if reducing 1 license from 6 total, you are to type '5').