To send emails and email templates through an outgoing SMTP mail server, you will have to enter the SMTP settings of the mail server that you will be sending your messages through. We encourage you contacting your email server administrator to provide you the correct settings of your email server.
SMTP stands for Simple Mail Transfer Protocol. It is the most common method used to send the email. Basically, there are three components of SMTP settings:
1. The SMTP mail server address,
2. The SMTP outgoing port number, and
3. The SMTP authentication details for your account with them.
Where to find outgoing SMTP email settings setup section in Teamgate?
1. Navigate to "My profile"
2. Select "Email templates"
3. Fill in the form
Note:To help we provided you with the general SMTP mail server settings of the most popular email service providers. However, your mail server may have unique set-up.
SMTP provider: select your email service provider from the drop-down menu. (Gmail, G-suit, Outlook, Office 365). If you are using other email service provider click other.
SMTP hostname: If you selected email service provider from the drop-down menu- this field will be filled automatically. If your mail server's hostname is different- enter it manually.
SMTP port: If you selected email service provider from the drop-down menu- this field will be filled automatically. If your mail server's port is different- enter it manually.
From email: enter your email address.
SMTP username: enter your email address or other username you are using.
Security type: If you selected email service provider from the drop-down menu- this field will be filled automatically.If your mail server's security type is different- enter it manually.
4. After filling the form click "Test connection"
If the test was successful you will see this pop-up window and will receive the test email to your email box.
5. To finish- click Save button and start creating email templates by following this instruction:
6. I am getting an error message "Test connection can't be sent! Check your email server settings".
This error message clearly states that the settings entered in the form is not correct or do not match your mail server settings. In such instance, it would be the best contacting your email server administrator to confirm if the settings you have entered is correct. As well as, you will receive a debug email providing you the information of which settings are incorrect.
As well as, it might be helpful to seek the support of your email service provider.