To start sending emails you have to enter the SMTP settings of the mail server that you will be sending your messages through. We encourage you contacting your email server administrator to provide you the correct settings of your email server.
SMTP stands for Simple Mail Transfer Protocol. It is the most common method used to send the email. Basically, there are three components of SMTP settings:
1. The SMTP mail server address,
2. The SMTP outgoing port number, and
3. The SMTP authentication details for your account with them.
1. Where to find outgoing SMTP email settings setup section in Teamgate?
1.1. Navigate to My profile
1.2. Click Emails settings
1.3. Click SMTP settings > connect your email program
1.4. Choose Outgoing mail server from the list and click on the block.
1.5. Fill the information in the dedicated blocks:
SMTP username: enter your email address or other username you are using.
If you are not using 2-step verification in Gmail - make sure that access to less secure apps are enabled in your Google account.
1.6. Click TEST.
If the test was successful you will see this pop-up window and will receive the test email to your email box.
1.7. To finish- click Save button and start creating email templates by following this instruction: How to create email templates in Teamgate.
2. Test failed. I am getting an error message "Test connection can't be sent! Check your email server settings".
Note: To help - we provided you with the general SMTP mail server settings of the most popular email service providers. However, your mail server may have unique set-up. In such instance we recommend contacting the administrator of your mail server.
This error message clearly states that the settings entered in the form is not correct or do not match your mail server settings. If you are using 2-step verification in Gmail- generate new password as described here. If you are not using 2-step verification in Gmail - make sure that access to less secure apps are disabled in your Google account.
As well as, you will receive a debug email providing you the information of which settings are incorrect.
To check if the settings match the SMTP settings of your mail server click buttin Advanced settings.
Check if SMTP server address, SMTP port and Security type matches your mail server settings. If the settings of your mail server differ - enter the correct ones.
After filling the information - click TEST and SAVE.